Kroger FAQ

Shop & Share 2025 Frequently Asked Questions (FAQ) - Kroger Store Managers & Our Promise Teams

***Click the provided link for a downloadable, print-friendly PDF copy of this information: Shop___Share_2025_Kroger_FAQ_-_Updated_12.05.24.pdf***

How will I receive updates about this event?

Communication from Kroger:

  • The Louisville Division's Corporate Affairs Manager, Jessica Sharp, is Kroger’s statewide Shop & Share Organizer.
    • Communications regarding the Shop & Share event may come directly from her, your division’s Corporate Affairs Manager, or your District Managers, who will then share with store management and Our Promise teams.
    • Store managers and Our Promise teams are encouraged to share regular reminders with staff through appropriate channels (i.e., weekly team meetings, calendar invitations, etc.).

Communication from your designated Shop & Share Coordinator:

  • Your local ZeroV Domestic Violence Member Program’s Shop & Share Coordinator will also communicate with store management to notify your store of the Shop & Share event, confirm participation, and remind store management and Our Promise team of the event. They may email, call, or visit your store in person to connect.
    • If you do not receive contact from your Shop & Share coordinator, don’t hesitate to contact Angela Conway (502-382-8806), ZeroV’s statewide Shop & Share Organizer so that they can connect you as soon as possible.

 

What is my store required to do for this event?

Kroger Responsibility:

  • Minimal action is required by your store in preparation for Shop & Share.
    • Responsibilities include:
      • Securing a location for your Shop & Share event to take place, preferably inside vestibules or entrances,
      • Displaying a Shop & Share stanchion sign according to your store’s floor set plan (if applicable)
    • Optional Supportive Actions: If you wish to provide additional support, here are some ideas you can discuss with your ZeroV Member Program Shop & Share Coordinator:
      • Providing table/s and chair/s for Shop & Share set-up in the available space in your store’s vestibules and/or entrances,
      • Creating displays that feature items on your domestic violence program’s Shop & Share shopping list (i.e., canned goods, personal care items, boxed dinners, etc.),
      • Storing set-up items (i.e., information packets, donation buckets, etc.) with Customer Service the day before Shop & Share for set-up volunteers to use the following morning,
      • Storing additional donations from Kroger customers that may be leftover from your Shop & Share event.

Event Management:

  • The ZeroV Member Program Shop & Share Coordinator is responsible for setting up, breaking down, and maintaining the neatness of its event spaces and for the safety and management of its Shop & Share volunteers.

 

What do I do if my store encounters a problem during Shop & Share?

Safety Concern:

  • We understand your top priorities are the safety of your staff and shoppers and loss prevention. Shop & Share coordinators and volunteers should expect to follow your store’s safety protocols.

Event Concern:

  • The ZeroV Member Program Shop & Share Coordinator will be prepared to assist you with any concern related to your store’s Shop & Share event.
    • Topics include, but are not limited to, the following:
      • Volunteer scheduling, staffing, and etiquette,
      • Handling donations,
      • Event logistics (i.e., location of Shop & Share set-up, duration of your Shop & Share event),
      • And questions regarding Shop & Share that volunteers need help answering.
    • If you have concerns about your store’s designated Shop & Share coordinator, please get in touch with Angela Conway (502-382-8806), ZeroV’s statewide Shop & Share Organizer, so that they can assist you.